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TES+ not responding

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So I have a bit of a problem. I ordered a madcatz TES+ stick and right out of the box it's not working. The x button is completely unresponsive on both ps4 and ps3 and trying to hit the PS button causes it to freak out and not assign it to an account like it should. Has anyone else had this problem? I'd like a quick response because it's a little frustrating to spend so much money on a brand new stick that isn't working

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