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Mad catz TE2+ assistance NEEDED

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I recently bought the mad catz TE2+ on amazon and it works great. However, I noticed the street fighter V is unable to be played when I click the unlock button using it. It goes to the options or start menu. I initially thought this may have been a feature in SFV and just clicked unlock and lock (have to press it twice or the buttons on the stick don't work along with the joystick). I have to do this to ready up in the lounge every time and its very tedious. Then I noticed the options button doesn't work when I'm in PS4 or PS3 mode in the main sony menu or any other games so I knew that I had a problem with the stick or I wasn't using it right. I didn't change the stock buttons for options or share that came with the stick. The other button next to it functions perfectly fine (the share button), which is attached to the same board (only two buttons attached to the terminal). I checked to see if maybe the stick had a loose connection to the board and there wasn't. I unplugged it and plugged it back in. Again, same issue. Share still worked after I did this as well so I thought maybe its not the board. Next, I swapped the buttons to make sure the original options button wasn't stuck ON, causing the game to automatically pause when I unlock. Same result. Share still works so its not the button. The only conclusion I can draw is either the wire or something wrong with the board. I contacted Mad Catz technical support just now but I'm trying to avoid sending it it if this is something cheap to fix (I use it every day and that would suck because it still technically works). I wanted to reach out the FGC and hopefully somebody either had this problem or has a good idea of how to fix it. I have limited tech skills, but I'm sure its not rocket science. If this HAS to go Mad Catz, bummer.
Hope somebody can help me out!

- Shane

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